Booth Policies

Payments policy:

PAYPAL or Google Checkout are our preferred methods of payment. Payments should to be made to sales@romantrading.com.

For Checks and MoneyOrders please send the payment to Roman Trading Int.22055 E Beaver Creek Road, Oregon 97112, USA.

We usually Ship within 24-48 hours of cleared payment via UPS and USPS (see FAQ for more info).

Returns policy:

100% Refund Return Policy:1. For items not as significantly not as described, you can contact us anytime within 2 days of delivery.Your full amount, including the shipping you paid with it, will be refunded;2. Return shipping is not included.3. If we are contacted after 2 days but within 7 days of delivery,the shipping and 20% restocking fee will be deducted from the refund.4. Returns on the basis of colors missmatching your decor are not accepted, our photographs and resolution are second to none. We are a small company and do not offer goods on a 'sale or return' basis.5. An item returned which has been removed from the original packaging and returned broken or soiled will not be refunded.6. All sales are final.

Q:What is your return policy?

A:Return the item unused and as received, within 7 days after receipt for a full refund, less only shipping charges. Returns will be accepted for items which are 'significantly not as described' color decor harmony would not qualify for a return, as our photograpy is second to none, we are a small company and do not offer goods on 'sale or return'.
Q:Do you combine shipping?

A:I will conbine shipping for 2 or more items purchased within 2 days as this is my normal turn around time, once 1 item has already been dispatched I cannot combine shipping with another.
Q:When can I expect my order to arrive?

A:I ship with UPS ground (lower 48 states and Canada. For Alaska and Hawaii I ship with USPS. Orders are normally dispatched within 48 hours (except Sunday). UPS will normally deliver within 5-6 working days. I ALWAYS supply UPS tracking information directly by email and USPS confirmation of dispatch when appropriate.
Q:How much is the Shipping and Handling Charge?

A:Shipping is calculated automatically by eBay on my listing according to UPS and USPS currents rates, and your ZIP or Postal Code. Each item is accurately weighed before packaging and I charge a small $5.00 packaging and handling fee with each order. We also try to have a 100% re-cyclable policy in our packaging materials, using Kraft recyclable.
Q:Do you ship internationally?

A:Yes, I ship Globally by USPS Priority International with USPS tracking and with optional insurance. Faster international shipping is available through both USPS and UPS but at higher cost.
Q:What is your policy towards customer dissatisfaction.

A:I would like to think that I treat each and every one of my customers fairly and with equaminity. Before entering any dispute, please contact me by email directly, through eBay or by telephone at 503-398-5002. I will always resolve any dispute whatsoever in your favour. There is no need for negative feedback.
Q:Do you accept offers on an auction item

A:Should the item I am auctioning not have a 'Buy it Now' buttom, please email me, I will always consider an open fair offer and if acceptable I may end the auction early.
Q:Do you accept queries about 'second chance' items or items you may not have available.

A:It sometimes occurs that a potential buyer misses an opportunity to buy an auction item, should this happen to you, I have great resources and may well be able to source and offer you a similar item.

Frequently Asked Questions

Q:What is your return policy?

A:Return the item unused and as received, within 7 days after receipt for a full refund, less only shipping charges. Returns will be accepted for items which are 'significantly not as described' color decor harmony would not qualify for a return, as our photograpy is second to none, we are a small company and do not offer goods on 'sale or return'.
Q:Do you combine shipping?

A:I will conbine shipping for 2 or more items purchased within 2 days as this is my normal turn around time, once 1 item has already been dispatched I cannot combine shipping with another.
Q:When can I expect my order to arrive?

A:I ship with UPS ground (lower 48 states and Canada. For Alaska and Hawaii I ship with USPS. Orders are normally dispatched within 48 hours (except Sunday). UPS will normally deliver within 5-6 working days. I ALWAYS supply UPS tracking information directly by email and USPS confirmation of dispatch when appropriate.
Q:How much is the Shipping and Handling Charge?

A:Shipping is calculated automatically by eBay on my listing according to UPS and USPS currents rates, and your ZIP or Postal Code. Each item is accurately weighed before packaging and I charge a small $5.00 packaging and handling fee with each order. We also try to have a 100% re-cyclable policy in our packaging materials, using Kraft recyclable.
Q:Do you ship internationally?

A:Yes, I ship Globally by USPS Priority International with USPS tracking and with optional insurance. Faster international shipping is available through both USPS and UPS but at higher cost.
Q:What is your policy towards customer dissatisfaction.

A:I would like to think that I treat each and every one of my customers fairly and with equaminity. Before entering any dispute, please contact me by email directly, through eBay or by telephone at 503-398-5002. I will always resolve any dispute whatsoever in your favour. There is no need for negative feedback.
Q:Do you accept offers on an auction item

A:Should the item I am auctioning not have a 'Buy it Now' buttom, please email me, I will always consider an open fair offer and if acceptable I may end the auction early.
Q:Do you accept queries about 'second chance' items or items you may not have available.

A:It sometimes occurs that a potential buyer misses an opportunity to buy an auction item, should this happen to you, I have great resources and may well be able to source and offer you a similar item.