Payment is due within 3 days of the listing's end or immediately for buy it now items. Items are usually sent out the next day after payment (please pay as soon as possible to get items sent out promptly).

If shipping is less than charged, a refund for the difference will be issued; I do NOT charge any handling fees. You are only charged actual shipping costs! International shippers are responsible for any extra taxes or fees required upon delivery and must use express or priority shipping since they are the only trackable shipping methods. Also, I will not illegally undervalue on customs forms.

All of my items are always guaranteed authentic. I will attach a numbered tag to all designer items that can be easily removed; I will require it to still be on if for some reason you feel the item has been misrepresented to prevent getting fakes sent back to me in the event of a return. Please note returns are only accepted if I have made an error in the listing.

Feel free to e-mail me anytime at customersupport@ellensue.com (www.ellensue.com website coming soon!) to ask about our reasonable consignment fees and policies or any items we have currently listed.