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  • Big_brown_top
  • About_me

    Policies And Procedures:

    Please Read, Understand, and Agree with these Policies:

    We are not difficult people at all, on the contrary, we are extremely easy going and very easy to work with. Each one of these items listed below is the result of someone that was trying to get something for nothing, so unfortunately we HAVE to have policies that we constantly add to. :) This is in no way a reflection of the way MOST Great customers are. Most transactions go through with out any trouble whatsoever. Again, please read and if you dont agree with anything please dont bid or buy from us. We hope this doesnt dissuade you from purchasing, but unfortunatley we need to cover ourselves.

    Insurance: We offer insurance as an option. Here’s what that means. We will gladly replace OR refund OR give store credit at OUR discretion any item that has become damaged in transit, or lost and or stolen ONLY if you take out insurance. Insurance is optional, some people like it, others do not. The choice is up to you. The rates for insurance are determined by the USPS. We make no money whatsoever on insurance, its for your peace of mind, and OUR protection. It is very reasonable. We make every effort to pack our items so they will not become damaged, or injured during shipping and in transit. But accidents DO happen. If you Refuse Insurance, you will not be given credit, replacement, or refund of any kind.

    Insurance Rates: At this time, the USPS has rates as follows for insurance. $.01-$50 = $1.35…..$50.01-$100 = $2.30….100.01-$200 = $3.35….200.01-$300 = $4.40. Rates subject to change when USPS decides its time to change. Your order should automatically put these rates in depending on the price of your item. If it should fail, please just ad that amount pertaining to your winning bid, in your purchase price, and enclose a note through regular communication or personal email user services Email letting us know that the auto checkout didn’t function properly, but you want insurance, and are paying for it in your invoice. It will be added to your order. Any orders placed, bid or won, that do not include the payment for insurance will not receive insurance, and we will assume you don’t want insurance and therefore not purchase it for you. You will NOT be covered should something happen to your shipment. If your auto checkout doesn’t function properly with insurance, PLEASE, PLEASE, PLEASE contact us immediately through the Email service, so we don’t accidentally process your order without insurance. This is at our discretion.

    Returns and Return Shipping: If you accept and take out insurance only: We will gladly replace or refund, or give store credit at our discretion any item that has become damaged in transit. You will need to send the individual item, unopened and untampered with back to us, we will inspect it, and determine at that time if a replacement or refund or store credit is warranted. Any items that are opened or tampered with will be refused and you may not receive any credit or refund whatsoever.

    SPECIFIC DIRECTIONS ON SENDING ITEMS BACK:

    If we give you specific directions on either how to send, or how much to send and you deliberately send either too much or not enough, we may decline your refund or credit at OUR option. IE you just dont want the product any more for any reason. We tell you how to proceed sending an entire order back without specific approval will result in it being sent back, postage due to you, refused and your account could become banned from buying items from us in the future. We could also impose up to a 50% re-stocking fee, as most of our items are considered contaminated or unsellable once they are sent for your use (Herbs, Oils, etc) You wouldnt want to buy used items and our customers dont either.

    If an item is determined to be damaged in transit, and you took insurance, we will either refund, replace, or give store credit that portion of the product that has either leaked, broken, or become damaged in some way only. This is at OUR discretion. (IE Some of the product has leaked out of a bottle, you could be refunded the cost of that 1 item. Again, this is at our discretion. If you choose to have another product mailed back to you instead of a refund, you will pay return postage on that item to get it to us AND to send a replacement back. This is at our discretion.

    Cost of each item: Is determined by taking your auction winning bid and dividing out your items evenly. (IE: you win an auction for 30 of an item, 1 item breaks, you will be refunded the 1 item price. 30 items price divided by 30.) Shipping is not figured in the refund policy.

    Shipping and Shipping Regions: Unless otherwise noted in each ad, we currently ship to the United States and other parts of the world as well!!! We do NOT ship to any address not recognized by the USPS. This includes FPO, etc. There are several forms and policies that need to be carried out to ship to these places. We may consider NOT shipping certain items to certain countries on a per case basis, but please note, there will be a special handling fee to do so that must be negotiated up front BEFORE you bid or win an auction. Arrangements on such special shipping, needs to be made BEFORE you bid or win an auction. Do not assume we will mail to your country, ask first. As with many areas we need to obtain special quotes for shipping from the USPS. This is at our discretion.

    Non-Paying Bidder: Unfortunately there are dishonest people out there that will bid on items and not pay for them. If our ads were free to post, we wouldn’t care, but we spend a lot of time and money to bring you the most coverage on the best auctions we can afford. This being said, you will be given 10 days BEFORE we report your item as an unpaid bidder. We will always try to contact you before we report your item, as mistakes and errors DO happen with payment and with new customers. If you are unsure of what you are doing OR do not know how to bid on auctions effectively, please ask first, or don’t bid, once you do, we WILL enforce your payment and don’t expect negative feedback for doing so.

    Feedback: We ALWAYS, ALWAYS, ALWAYS leave positive feedback for positives left. If there is a problem, we will ALWAYS try to work it out. If something CANT be worked out, or we cant come to an agreement, we will STILL leave positive feedback if positives are left. Negative feedback is just plain silly in our book. We are here to offer quality products, and make every effort to make EVERYONE who we deal with happy. Again, we try to work everything out WAY before that point. If we feel you have left negative feedback to purposely hurt our rating, we WILL follow up to the full extent of the site. As this is a violation of the feedback system. Leaving negative feedback as a result of being forced to go through with an auction is also a violation of this sites policy and can result in your banishment from it. Think and contact us BEFORE you leave negative feedback, 99% of ALL problems can be worked out, it just makes sense. J

    Contacting us: If you win a “Pick 1” auction, or any other auction for that matter, it is YOUR responsibility to contact us to let us know which or what item you would like. PLEASE contact us through Email. We DO on occasion check our other Email associated with this account, but check Email on a more regular basis. Again, PLEASE contact us through Email, failure to do so, may result in a missed message or you thinking that WE are ignoring YOU. We offer quality products at unbelievable prices, and try to contact EVERYONE and work out EVERYTHING we can, but occasionally Errors and or problems DO occur. WE are NOT perfect. Please don’t EVER think we are ignoring you, check our feedback, we try to deliver super fast and respond to EVERYONE… thanks J As a 2nd to the last resort, try our email associated with this account. As a last resort ONLY you may call us with the phone number associated with this account. The phone is set up with a voicemail system, and we check our messages on a regular basis, this means we WILL get back to you within 1 business day, weekends are NOT business days, FYI. J

    Modifications to Policies: These policies and procedures can and will be modified and changed from time to time as we see fit. We reserve the right to change anything at any time without any prior written or verbal authorization.

    We work hard to make every customer happy, and will try our best should something happen to your product during transit to make you happy. J

    These Policies and rules are YOUR responsibility to read and you accept them in full when you bid and or win an auction. “I didn’t know” is not a valid excuse, its here in print, and we would be happy to answer ANY questions you might have before you bid. Remember your bid and or winning auction is a legally binding contract between you, me, and this site. Send ALL inquiries through the email inquiry system. We DO check our Email user account E-mail several times a day. If you try to get ahold of us directly through our Email and don’t get a response, please contact us through the website Email system, as this sends us an auto email as well. We use it to track EVERY transaction. If we don’t hear from you through the user Email system, we assume everything is all right with your order. K

    These policies and procedures are for YOUR protection AND ours. There are people who have nothing better to do than to try to exploit people selling items on websites like this and receive items for free. All this does is raise the cost of doing business, make rules like this have to be enforced, and everyone a little bit more leery of online transactions, when it SHOULD be a fun and rewarding experience for both parties. Hopefully these rules will help us all lower costs, get quality products to our customers, and have our customers return again and again being satisfied each and every time they buy from us. THAT is our ultimate goal. K Thanks for taking the time to read all this, and above all else, have fun!!!
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